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Terms and Conditions for Alexi Vineyard Tour & Tastings
These Terms and Conditions ("Terms") govern your use of the services provided by Alexi Vineyard Tour & Tastings ("we," "us," or "our") including tours, tastings, and any other services offered by us. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1.    Booking and Reservations:
•    All bookings for tours and tastings are subject to availability.
•    Reservations can be made through our website, by phone, or in person at our vineyard.
•    By making a reservation, you agree to provide accurate and complete information about yourself.
2.    Payment:
•    Payment is required at the time of booking to secure your reservation.
•    We accept payment via credit/debit card, bank transfer, or other methods specified on our website.
•    Prices for tours and tastings are displayed in USD and are inclusive of any applicable taxes and fees.
3.    Cancellation and Refunds:
•    Cancellations made within [1] days of the scheduled tour or tasting may be subject to a cancellation fee.
•    Refunds will be issued in accordance with our cancellation policy, as stated on our website or provided at the time of booking.
4.    Conduct:
•    We reserve the right to refuse service or entry to anyone who behaves inappropriately or disruptively during our tours or tastings.
•    Guests are expected to conduct themselves responsibly and respectfully towards our staff, other guests, and our property.
5.    Age Restrictions:
•    Participants must be at least 18 years old to participate in wine tastings.
•    Children may be allowed on tours at the discretion of management and must be accompanied by a responsible adult at all times.
6.    Liability:
•    Participation in our tours and tastings is at your own risk.
•    We are not liable for any loss, damage, injury, or inconvenience suffered by participants during our tours or tastings, except where such liability cannot be excluded by law.
7.    Intellectual Property:
•    All content included on our website and promotional materials, including text, images, logos, and graphics, is the property of Alexi Vineyard Tour & Tastings or our licensors and is protected by copyright and other laws.
8.    Changes to Services:
•    We reserve the right to modify, suspend, or discontinue any aspect of our services, including tours, tastings, and website features, at any time without prior notice.
9.    Governing Law:
•    These Terms shall be governed by and construed in accordance with the laws of Italy.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute the entire agreement between you and Alexi Vineyard Tour & Tastings regarding the use of our services.

Privacy Policy for Alexi Vineyard Tour & Tastings

At Alexi Vineyard Tour & Tastings, we are committed to safeguarding the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our vineyard, use our website, or engage with us in any other manner. We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the Italian privacy laws.

Information We Collect:

Personal Information: When you make a reservation for a tour or tasting, or interact with us through our website, we may collect personal information such as your name, email address, phone number, and billing information.
Usage Data: We may collect information about how you interact with our website, including IP addresses, browser types, pages visited, and other analytical data.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes. You can manage your cookie preferences through your browser settings.
Use of Information:

Providing Services: We use the information collected to fulfill your reservations, provide you with tour and tasting experiences, and communicate with you regarding your bookings.
Marketing: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our vineyard, events, and offerings.
Improving Services: We analyze usage data to improve our services, website functionality, and customer experiences.
Legal Compliance: We may process personal information to comply with legal obligations or respond to lawful requests from authorities.
Data Sharing and Disclosure:

Third-Party Service Providers: We may share personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking platforms, and marketing partners.
Legal Requirements: We may disclose personal information when required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
Data Security:

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights:

You have the right to access, update, or delete your personal information. If you would like to exercise these rights, please contact us using the information provided below.
You have the right to withdraw your consent for marketing communications at any time by following the opt-out instructions included in such communications.
Children's Privacy:

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information.
Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

By using our services, visiting our website, or providing us with your personal information, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

When booking a tour with Alexi Vineyard Tour & Tastings, you may have access to digital items such as e-tickets, confirmations, or informational materials. Please review our Digital Item Policy below:

Delivery of Digital Items:

Upon completion of your booking, digital items such as e-tickets or confirmations will be delivered to the email address provided during the booking process.
Digital items may also be accessible via our website's booking portal or other designated platforms.
Access and Retrieval:

Digital items will be available for access and retrieval immediately after the booking is confirmed.
Please ensure that the provided email address is accurate and accessible to receive the digital items.
Storage and Retrieval Responsibility:

It is your responsibility to store and retain digital items in a secure manner.
We recommend saving digital items to a secure location such as your email inbox, a cloud storage service, or a digital wallet.
Validity and Redemption:

Digital items such as e-tickets or confirmations serve as proof of booking and may be required for admission to the tour.
Please present the digital items, either in printed or electronic format, upon arrival at the vineyard for verification and redemption.
Non-Transferability:

Digital items are non-transferable and may only be used by the individual named on the booking or their designated guests.
Unauthorized duplication, distribution, or resale of digital items is strictly prohibited.
Modification or Cancellation:

If you need to modify or cancel your booking, please refer to our Cancellation Policy for instructions.
Any changes to your booking may affect the validity of associated digital items.

By booking a tour with Alexi Vineyard Tour & Tastings, you acknowledge that you have read, understood, and agree to abide by our Digital Item Policy. We appreciate your cooperation and look forward to welcoming you to our vineyard.

Cancellation Policy for Alexi Vineyard Tour & Tastings

At Alexi Vineyard Tour & Tastings, we understand that plans may change, and you may need to cancel your reservation. Please review our cancellation policy below:
1.    Cancellation Period:
•    Cancellations must be made at least [1] days prior to the scheduled tour or tasting date.
2.    Cancellation Fee:
•    Cancellations made within the specified cancellation period may be subject to a cancellation fee.
•    The cancellation fee will be deducted from the refund amount, if applicable.
3.    Refunds:
•    Refunds for cancellations will be issued in accordance with our cancellation policy.
•    Refunds may be issued to the original payment method used for the reservation.
4.    No-Shows:
•    Failure to attend a scheduled tour or tasting without prior notice will result in forfeiture of the booking and no refund will be issued.
5.    Changes and Modifications:
•    Changes to reservations, including date changes, are subject to availability and may incur additional fees.
•    Modifications to reservations must be made within the specified modification period, if applicable.
6.    Weather and Unforeseen Circumstances:
•    In the event of inclement weather or unforeseen circumstances that require us to cancel a tour or tasting, guests will be notified as soon as possible, and alternative arrangements or refunds will be provided.
7.    Contact Us:
•    If you need to cancel or modify your reservation, please contact us at least [1] days in advance of the scheduled date.
•    For cancellations or modifications, please contact us at: Alexi Vineyard Tour & Tastings Email: info@vineyardsofalexi.com  Phone: +393409882083 or +1 9403916343 via WhatsApp
By making a reservation with Alexi Vineyard Tour & Tastings, you acknowledge that you have read, understood, and agree to abide by our cancellation policy. We appreciate your understanding and cooperation.

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